Contact us
Official email: xunbei@xunbei.art. Signed-in users can also create a ticket in Account Center and review official replies.
To help us investigate, include your username, app version, operating system, approximate time of the issue, and any request ID shown on screen.
Never send credentials
Tenelk will never ask for your password, verification code, recovery code, SendKey, private key, or full device token by email or support ticket.
What we support
- Registration, sign-in, account recovery, and security settings.
- QR sign-in approval, suspicious authorization, and device sessions.
- Official notifications, program sources, SendKeys, push endpoints, and connected products.
- Privacy, account export, and deletion requests.
Emergencies
This service is not an emergency, medical, financial, or law-enforcement channel. If someone is in immediate danger, contact local emergency services.