How to submit a request
- Sign in to Tenelk Account Center and open Data and Privacy.
- Confirm the request in Delete account. The system records a request ID and processing state.
- If you cannot sign in, email xunbei@xunbei.art from the address associated with the account. We will verify ownership first.
What deletion covers
The request covers shared profile data, grants, official and program message state, program sources, SendKey digests, support records, and attributable companion-app data, and sends a deletion event to connected products. Transaction, dispute, or security records that a product must retain independently may fall outside shared-account deletion.
Processing and limited exceptions
After a request enters the controlled queue, we verify its state and progress deletion through the identity engine and connected products. Limited records may be retained for the necessary period to prevent fraud, resolve disputes, meet legal obligations, or protect security, then deleted or de-identified.
Completed deletion cannot be undone, and the former username may not be recoverable. Registering again with the same email does not automatically merge the old account.
Uninstalling is not deletion
Removing the Tenelk app from a phone deletes only the local app. It does not delete the shared account on our servers. Use the process above.